Frequently Asked Questions About Our Concierge Services

Yes, each service comes with a small booking fee. This covers our time, local expertise and coordination with trusted partners to ensure a smooth experience.

Once your booking is confirmed, we’ll send you a full invoice covering both service and costs.

Absolutely. You can mix and match any of our a la carte offerings based on your needs. We’ll confirm availability and handle everything for you.

No, you can book a la carte services in advance or during your stay. We’re happy to assist both pre-arrival and on the spot, depending on availability.

You’ll receive a personalized follow-up within 24–48 hours. We’ll confirm details, clarify your preferences if needed, and share the concierge fee. After payment, we begin your tailored planning process.

Once we receive your form submission, your travel designer will personally review your request. You’ll then receive a confirmation email outlining the concierge fee based on the service complexity. We only begin planning once the fee is confirmed and paid.

Absolutely. If you're planning a multi-destination journey, just indicate it in the form. We’ll let you know if a slightly higher concierge fee applies, based on the number of stops and level of planning involved.

That’s exactly what our à la carte services are for. You can request just what you need, without booking a full itinerary. Each request is reviewed individually, and you only pay for the planning support you need.

We share tailored results only after the concierge fee is settled. However, our team will always offer a clear explanation of what’s included, and we’re happy to answer questions to ensure you feel confident before moving forward.

For most services (e.g. accommodation or restaurant bookings), we provide 1-2 curated recommendations that match your preferences. If you’d like a wider selection, just let us know and we will extend the scope of the service as needed.